Return & Refund Policy

At Peacock Nighty Wear, customer satisfaction is our top priority. We understand that sometimes, despite our best efforts, issues can arise with our products. That’s why we’ve crafted a return and refund policy that ensures a smooth and hassle-free experience for our valued customers.

 

  1. Product Inspection at Delivery

We believe in transparency and trust. Therefore, when our delivery personnel arrive at your doorstep with your order, you have the opportunity to inspect the product before accepting it. This step ensures that you receive the exact item you ordered in perfect condition.

 

What to Check:

Upon delivery, please take a moment to verify the following:

 

The product matches your order (size, color, style, etc.).

There are no visible defects or damages.

All accessories or additional items that come with the product are present.

Immediate Return:

If, during this inspection, you find any issue with the product—be it a manufacturing defect, a wrong item, or any other problem—you have the right to return the product immediately to the delivery person. We will then work on rectifying the issue by either replacing the product or providing you with an alternative solution that meets your needs.

 

  1. Return and Exchange Policy

In the event that you accept the product and later discover an issue that wasn’t apparent during the initial inspection, we still have you covered.

 

Eligibility for Return:

You can return the product within [insert number of days] days of purchase, provided it meets the following criteria:

 

The product is unused and in its original condition.

All tags, packaging, and accessories are intact.

A valid proof of purchase is provided.

Exchange Process:

Upon receiving the returned product, our team will inspect it to ensure it meets the return criteria. If it does, we will process an exchange for the same item or another item of equal value as per your preference.

 

  1. Refund Policy

We understand that in some cases, a refund might be more appropriate than an exchange. Here’s how our refund policy works:

Refund Eligibility:

Refunds are issued under the following circumstances:

The product you received is defective, and no suitable replacement is available.

The product you ordered is out of stock, and no alternative is acceptable.

The return is requested within [insert number of days] days of purchase.

Refund Process:

Once we have received and inspected the returned product, we will initiate the refund process. Refunds are typically processed within [insert number of days] days of the return being accepted. The refund will be issued to the original payment method used during the purchase.

 

  1. Non-Returnable Items

While we strive to accommodate all return requests, certain items may be non-returnable due to hygiene and safety concerns. These typically include:

Intimate wear (underwear, lingerie) that has been tried on or worn.

Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

  1. Customer Support

We are here to help you with any concerns you might have regarding your purchase. If you have any questions about our return and refund policy, or if you need assistance with a return or exchange, please don’t hesitate to contact our customer support team at [insert contact information].

 

  1. Changes to the Return & Refund Policy

Peacock Nighty Wear reserves the right to modify or update this return and refund policy at any time without prior notice. We encourage you to review this policy periodically to stay informed about any changes.

 

  1. Conclusion

At Peacock Nighty Wear, we are committed to providing you with high-quality products and excellent customer service. Your satisfaction is our success, and we will go the extra mile to ensure that you are happy with every purchase. We value your trust in us and look forward to continuing to serve you.

 

Thank you for choosing Peacock Nighty Wear!